Wellness Oracle
About, Legal Information & Policies
Last updated: April 2026
Wellness Oracle is an AI-powered health and wellness companion built to democratise access to health information. We believe everyone deserves clear, accessible, and personalised wellness guidance — regardless of where they live or their access to healthcare professionals.
Built for real search intent
People use Wellness Oracle to understand medical reports, decode prescriptions, get personalized wellness guidance, and review health-related legal and privacy expectations before using AI assistance.
Powered by state-of-the-art LLMs including LLaMA 3.3, Claude, and Gemini for instant, accurate health insights
Your health data is encrypted and never sold to third parties
Multilingual support including Hindi and 10+ Indian languages to serve users across India and the world
Upload lab reports and prescriptions for detailed AI explanations and insights
Hands-free voice conversations powered by Whisper STT and Orpheus TTS
Generate downloadable wellness and health summary reports on demand
To empower individuals to understand their health, make informed decisions, and lead healthier lives — through the power of artificial intelligence. We bridge the gap between complex medical information and everyday understanding.
Wellness Oracle is built on industry-leading AI and cloud infrastructure:
Wellness Oracle was founded by Manoj Kumar Rai and Akshat Rai — driven by a vision to make quality health information accessible to everyone in India and beyond.
⚠️ Important: Wellness Oracle is an informational tool only. It is not a licensed medical service and does not provide diagnosis or treatment. Always consult a qualified healthcare professional for personal medical advice.
Effective Date: January 1, 2026 · Last Updated: April 2026
This Privacy Policy explains how Wellness Oracle ("we", "our", or "us") collects, uses, stores, and protects your personal information when you use our platform. By using Wellness Oracle, you agree to the practices described in this policy.
When you use Wellness Oracle, we may collect the following categories of information:
Your data is stored securely on Supabase (PostgreSQL) hosted infrastructure, with encryption at rest (AES-256) and encryption in transit (TLS 1.2+). We apply industry-standard security practices including row-level security (RLS) policies so each user can only access their own data.
Chat history is stored both in your browser's local storage and synced to our Supabase servers when you are signed in. Uploaded images and files are stored in Supabase Storage — see the "Image & Data Storage" section for complete details.
To generate AI responses, your queries and uploaded content are sent to the following third-party providers. Each provider has their own privacy policy and data handling practices:
| Provider | Purpose | Data Sent |
|---|---|---|
| Groq / Meta LLaMA | Chat AI responses, voice transcription (Whisper) | Your text messages, anonymised context |
| Anthropic Claude | Image and document vision analysis | Uploaded image/document base64 data |
| Google Gemini | Vision fallback for image analysis | Uploaded image/document base64 data |
| Hugging Face (Facebook MMS) | Hindi & Indic language text-to-speech | AI response text (Pro users only) |
| Razorpay | Payment processing | Plan selection, payment amount |
| Supabase | Database, file storage, authentication | All user data and uploaded files |
We never sell your personal data to any third party for advertising or marketing purposes.
You have the following rights regarding your personal data:
For any data rights request, contact us at wellnessoracle.ai@gmail.com. We will respond within 30 days.
Wellness Oracle is not intended for users under 13 years of age. We do not knowingly collect personal data from children under 13. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
We may update this Privacy Policy from time to time. We will notify registered users of material changes via email or an in-app notice. Continued use of the service after changes constitutes acceptance.
📧 For privacy concerns or data requests, contact: wellnessoracle.ai@gmail.com
Effective Date: January 1, 2026 · Last Updated: April 2026
By accessing or using Wellness Oracle, you agree to be bound by these Terms and Conditions. Please read them carefully before using the service.
By creating an account or using our service, you confirm that you are at least 13 years of age and agree to these Terms and our Privacy Policy. If you are accessing on behalf of an organisation, you confirm you have authority to bind that organisation to these Terms.
Wellness Oracle provides an AI-powered health and wellness information platform. The service includes text chat, voice chat, image/document analysis, and PDF report generation. The service is for general informational purposes only and is not a medical service.
Wellness Oracle offers the following plans:
Paid plans are billed on a 30-day cycle from the date of purchase. Payments are processed securely via Razorpay. Plan limits reset every 30 days from your purchase date.
You may use Wellness Oracle for personal, non-commercial health information purposes only. You agree not to:
By uploading images, PDFs, or other files to Wellness Oracle, you:
Do not upload content containing sensitive personal identifiers of others (such as national ID numbers, bank details, or another person's medical records) without their explicit consent.
All content, branding, design, AI prompts, and technology of Wellness Oracle are the property of its founders and are protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any part of the service without prior written consent from Wellness Oracle.
You retain ownership of content you upload. By uploading, you grant us only the limited licence described in Section 5 above.
To the maximum extent permitted by applicable law, Wellness Oracle and its founders shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from:
The service is provided "as is" and "as available" without any warranty of any kind, express or implied.
We reserve the right to modify, suspend, or discontinue any part of the service at any time, with or without notice. We may also change plan pricing with reasonable advance notice to registered users.
We reserve the right to modify these Terms at any time. Continued use of the service after changes constitutes acceptance of the updated Terms. We will notify registered users of material changes via email or in-app notice.
These Terms are governed by the laws of India. Any disputes arising from or related to these Terms or the use of the service shall be subject to the exclusive jurisdiction of the courts in India. We encourage resolving disputes informally first by contacting us at wellnessoracle.ai@gmail.com.
We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or pose a security risk — at our sole discretion, without prior notice. You may delete your account at any time from within the app.
If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
Effective Date: January 1, 2026 · Last Updated: April 2026
⚠️ Important Notice: Images and files you upload to Wellness Oracle are stored on our Supabase server, not just processed temporarily. Please read this section carefully before uploading any sensitive documents.
When you upload any file through Wellness Oracle — including medical reports, lab results, prescriptions, body/skin images, food photos, or any other image or document — the following occurs:
🗄️ Storage Provider: Supabase Storage (PostgreSQL-backed object storage)
Location: Cloud servers (Supabase infrastructure)
Encryption: AES-256 at rest, TLS 1.2+ in transit
Access Control: Files are private to your account via row-level security (RLS)
Files are stored to:
Your uploaded files are private. Access is restricted as follows:
⚠️ Please exercise caution when uploading: Medical images, prescriptions, and lab reports may contain sensitive health information. While we secure your data, you should not upload images containing other people's identifying information (name, national ID, address) without their consent. Do not upload images containing financial account numbers, passwords, or government ID documents.
Audio recorded during voice chat sessions is not stored. It is:
Your text messages and AI responses are stored in our Supabase database as part of your chat history. This includes:
🔐 Your Control: You can delete your chat history and uploaded files at any time from within the Wellness Oracle app. Account deletion permanently removes all your data. For assistance, contact wellnessoracle.ai@gmail.com.
Effective Date: January 1, 2026
⚠️ IMPORTANT: Wellness Oracle is NOT a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or another qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay seeking it because of information from this platform.
The information provided by Wellness Oracle — including responses to your questions, analysis of uploaded documents, diet plans, fitness guidance, symptom explanations, and prescription readings — is for general informational and educational purposes only. It is not intended to be, and should not be treated as, medical advice.
Wellness Oracle is an AI-powered informational tool. It is not a licensed healthcare provider, hospital, clinic, or medical professional. The AI responses are generated by a large language model and may not be complete, accurate, or applicable to your specific medical situation or history.
If you are experiencing a medical emergency, please call emergency services immediately (112 in India, 911 in the USA, 999 in the UK) or go to your nearest hospital emergency department. Do not rely on Wellness Oracle in emergency situations.
Wellness Oracle can attempt to read and interpret handwritten prescriptions using AI vision technology. However:
When you upload medical reports, lab results, or prescriptions, the AI provides a general explanation based on the extracted text and image analysis. This is not a clinical interpretation. Values and findings should always be reviewed by your doctor in the context of your complete medical history, symptoms, and clinical examination.
Use of Wellness Oracle does not create a doctor-patient, therapist-client, or any other professional relationship. Information exchanged on this platform does not constitute professional medical, psychological, or clinical advice of any kind.
While we strive for accuracy, medical knowledge evolves rapidly. Information provided may not reflect the most recent research, clinical guidelines, or drug approvals. Always verify important health information with a licensed medical professional.
Wellness Oracle is not a mental health service. If you are experiencing a mental health crisis, thoughts of self-harm, or are in distress, please contact a qualified mental health professional or call a crisis helpline. In India, iCall: 9152987821 | Vandrevala Foundation: 1860-2662-345 (24/7).
Effective Date: January 1, 2026 · Last Updated: April 2026
Wellness Oracle uses large language models (LLMs) to generate responses. AI-generated content can sometimes be:
The following AI models power different features of Wellness Oracle:
We make no warranty, express or implied, about the accuracy, reliability, completeness, or usefulness of any AI-generated content. You should independently verify any important health information with qualified professionals before acting on it.
Your queries and uploaded content are sent to third-party AI inference providers (Groq, Anthropic, Google) to generate responses. These providers process your data under their own privacy policies. We route all AI calls through our secure Supabase Edge Function proxy — API keys are never exposed to your browser.
Voice mode transcribes your speech using Whisper AI. Transcription may be inaccurate due to background noise, accents, or audio quality. Medical terms, drug names, and numbers may be misheard. Always review the transcribed text for accuracy before relying on the AI's voice response.
The AI may make mistakes. If you receive a response that seems incorrect, harmful, or inappropriate, please do not act on it and contact us at wellnessoracle.ai@gmail.com. Your feedback helps us improve the service.
Effective Date: January 1, 2026 · Last Updated: April 2026
Cookies are small text files stored on your device by your web browser. They help websites remember information about your visit, making your next visit easier and the site more useful to you.
These are necessary for the service to function and cannot be turned off:
| Name | Purpose | Type |
|---|---|---|
| wellness_user | Stores your account session so you stay signed in | localStorage |
| wellness_privacy_popup_seen | Records whether you've seen the privacy notice | localStorage |
| wellness_privacy_accepted | Records your privacy preference choice | localStorage |
| wellness_cookies_accepted | Records your cookie consent choice | localStorage |
| darkMode | Remembers your display theme preference | localStorage |
| chatSessions | Stores your local chat history for offline access | localStorage |
| supabase-auth-token | Supabase authentication session token | localStorage / cookie |
We do not currently use third-party analytics cookies (such as Google Analytics). Aggregated, anonymised usage statistics may be collected through our Supabase hosting provider.
We do not use advertising, tracking, or marketing cookies. No data is shared with advertising networks. Wellness Oracle does not display advertisements.
You can control cookies through your browser settings. However, blocking essential cookies may impair functionality such as staying signed in and remembering your preferences. You can clear all Wellness Oracle data by:
When you sign in with Google, Google may set its own cookies as part of the OAuth authentication flow. These are governed by Google's Privacy Policy. We only receive your name, email address, and profile picture from Google.
Effective Date: January 1, 2026 · Last Updated: April 2026
Wellness Oracle offers one-time 30-day plan purchases (Basic and Pro). Plans are not auto-renewing subscriptions — each purchase covers a single 30-day period.
We offer refunds in the following circumstances:
To request a refund, email wellnessoracle.ai@gmail.com with:
We will respond within 5 business days. Approved refunds are processed back to your original payment method within 7–10 business days via Razorpay.
Plans expire exactly 30 days from the date of purchase. Unused message credits or features do not carry over. No partial refunds are provided for unused days.
📧 For refund requests or billing queries: wellnessoracle.ai@gmail.com · We respond within 5 business days.
We're here to help with any questions or concerns
If you have questions about any of our policies, your data, or need support with the platform, please reach out through any of the channels below. We aim to respond within 48 hours on business days.
| Query Type | Expected Response Time |
|---|---|
| General enquiries | Within 48 hours |
| Data & privacy requests | Within 30 days (legally required) |
| Refund requests | Within 5 business days |
| Technical issues / bugs | Within 24–48 hours |
| Account deletion | Immediate (via app) or within 7 days (via email) |